Refund Policy

1. Refunds for CancelWise purchases

Refunds for purchases processed by Paddle are governed by Paddle’s Refund Policy and applicable consumer law. Please review that policy for the applicable refund period and conditions. This draft does not replace or restrict your statutory rights.

2. How to request a refund

Visit paddle.net to locate your purchase and request a refund. Paddle is the Merchant of Record for CancelWise orders and handles payment-related customer service and returns. Include your order or receipt reference when contacting Paddle; never send your full card details or password.

If you need help finding your purchase, or Paddle checkout is not yet available, use the CancelWise contact form. Refunds for Paddle purchases are processed by Paddle, not through the contact form.

3. Subscription cancellation

Premium costs $6 per year, billed annually, equivalent to $0.50 per month. To stop future renewals, use “Manage billing & cancel” in your account or visit paddle.net. Canceling a subscription and requesting a refund are separate actions; cancellation alone does not submit a refund request. Payment and cancellation mechanics are described in Paddle’s Buyer Terms.

4. Billing concerns and consumer rights

If you notice an unexpected or duplicate charge, contact Paddle promptly and use our contact form for service-related help. Seeking support does not limit your right to contact your payment provider or exercise applicable consumer rights. Live payments remain unavailable while seller verification and final legal policies are pending.